DELIVERY INFORMATIONUK STANDARD DELIVERY CHARGES
Order value under £30, delivery charge £3.00
*We are offering Free delivery on all items at present*
Order value over £30, delivery is FREE
For understanding, your order is normally picked, packaged and dispatched within 3-4 working days*.
Your parcel will usually arrive 2-3 working days after dispatch.
We use Royal Mail Signed service for our Tracked Guaranteed service the charge for this is £2 over and above any postal charges. Items must be signed for by an adult on delivery.
We guarantee delivery of products using this Signed service as items are insured and tracked to point of delivery. We advise customers to utilise our Tracked delivery service for orders over £20 value.
In the event that a package cannot be delivered or no-one is available to accept the order at the delivery address, Royal Mail will leave a card with information on how to have the parcel redelivered, or collected from your local depot.
All deliveries are normally working days Monday – Friday (Excluding Bank Holidays) between the hours of 8.00am and 6.00pm.
On the rare occasion that a delivery is delayed by the postal or courier services, we cannot be held responsible if the circumstances are beyond our control.
We do guarantee to send every parcel out on a delivery service to match the above mentioned lead times, however delivery dates are not absolutely guaranteed as shipments are handled by third parties.
*Some items ordered may not be available for immediate dispatch, for example custom embroidery items, in the event of custom orders or items being unavailable we will contact you to inform you of timescales and a suitable alternative may be offered. Dispatch may also be delayed by the Club's events calendar.
INTERNATIONAL DELIVERY CHARGES
We send items all over the world
However, due to the variances in bulk and weight of our items each order is on individual basis, If you'd like to order from us please email us with your order requirements and you will be provided a custom delivery
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot advise cost, as customs policies and import duties vary widely from country to country. The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes, please note we do not undervalue orders, or mark them as gifts.
CAN I AMEND MY ORDER?
We can't amend any order contents after a customer has placed their order.
If you want to CANCEL your entire order, please Email us with your ORDER NUMBER as soon as possible to request a cancellation. Please note, depending on where your order is in our packing process, we CANNOT guarantee we will be able to cancel it but of course we will try our best.
If this is not possible as your order is too far down the packing route or has already been dispatched, we as you to reject the order at delivery, your order will be refunded when the item is recieved.
I HAVE NOT RECEIVED A CONFIRMATION EMAIL AFTER ORDER PLACED
Please check your email settings as the email may have been sent to your spam or junk folder.
If you do not find your email or the information at your account, please Contact Us here >
Express delivery with DPD tracked will show where your parcel was delivered to and who signed for it.